Frequently Asked Questions

In it's effort to provide the best possible support for the campus community, the University of Connecticut offers a standard purchase and support program for Macintosh computers known as the HuskyPC. In contrast to Windows-based HuskyPC's, UConn's Mac OS HuskyPC's can be ordered across any/all product lines, from iMacs to MacBooks. No matter which model you choose, you can be sure that your new Mac will arrive to you with installers for the latest University-licensed software and that trained support personnel are a mere phone call away.
Note: If you do not want the UITS-based HuskyPC image set preinstalled on your new Mac, please note this exception on the purchase order that you submit.

2 GB system memory (RAM).
3 year AppleCare warranty against hardware breakdowns
Up to 6 years of extended UITS software supportInstallation, setup, and if necessary, data migration to your new Mac once delivered
The latest versions of: Mac OS X, Microsoft Office, Symantec Antivirus, Apple iLife, and much more.
Complete list of all HuskyPC software

Image of Mac OS 10's Software Update dialog with text 'Your software is up to date'

Enter your Mac's serial number into the About Your Support Coverage field listed off of the main Apple Support website. This will list your Mac's specific model, purchase date, and how much longer you are covered under AppleCare

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Check the About This Mac option from the Apple Menu in the upper-left corner of your screen. Click the line listing the Version of the OS twice and the serial number of will be listed.
For more specific instructions, check Apple's How to find the serial number of your Apple hardware product support article.

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For orders placed through the UConn Co-Op... call 860.486.5756.
For orders placed through the Apple online store... follow the link for checking order status off Apple's Order Status webpage. Note: this page requires the either your personal Apple ID or the unique Order Number you were assigned to your purchase.
For other questions, access the Apple Store's Customer Service page. This page contains a series of options regarding:
- Shopping process
- Checking order status
- Shipping process, times, delivery addresses
- Post-purchase concerns, refunds, invoicing
- Legal policies such as refunds, privacy policy, warranties, and licensing agreements

Apple ID's are user-created logins that allow great personalization of the online Apple Store experience. Features such as saving of computer configurations, saving/emailing of order configurations, etc require that you have an Apple ID. Apple ID's are based on your email address and do not cost anything to create. Login, create, or find out more information on Apple ID's from the links below.

Create an Apple ID

Login with your Apple ID

UITS currently supports a single Mac OS HuskyPC image installation only.
UITS does not support installing of Windows on Macintosh computers.
Departmental or vendor-based support for Windows on Mac may vary. Please seek clarification with them directly.

UITS has tested all University software packages and configurations for compatibility with Leopard and found no major complications.
As of March 2008, Mac OS 10.5 (Leopard) is shipping with all University-purchased Macs.
UITS has identified the following issue(s) with Leopard:
Several external resources are available for guiding upgrade and compatibility with Mac OS 10.5, including:

Husky PC