University of Connecticut

Husky PC

Home

Windows

Mac

• University Purchases
• Personal Purchases
• Support
• Faq
• Links

Support

Do-It-Yourself Parts & Service

• Complete walkthroughs, FAQs, and links to product manuals can be found on the Apple DIY website.
• Be sure to check your specific Apple product's support pages as well.

AppleCare

All Macs, out of the box, ship with 90 days of phone-in support and a one year limited AppleCare warranty against hardware failures and repairs. To insure against excessive out-of-warranty repair costs, purchase of the extended three year AppleCare warranty is required on all new Apple Macs purchased with University funds. Extended AppleCare coverage has the following benefits to the University community:

Extends phone support from 90 days to 3 or 4 years on computers, displays, Airport cards, and Apple-branded consumer software (iLife, Mail, Safari, etc). Extends hardware coverage from 1 to 3 or 4 years. Greatly simplifies budgeting for University technology by setting a one-time, one-fee structure for both technology acquisition and all subsequent repair costs. Mirrors the University's commitment to future OS upgrades (site licensing of the Mac OS) by ensuring hardware is protected against additional future costs as well.

PLEASE NOTE: When you receive your new computer you will also receive a separate box for AppleCare. Inside the box is an enrollment number and instructions on how to activate AppleCare. Please be sure to follow the instructions and activate AppleCare as soon as you receive your computer. Your AppleCare will not be activated until you do so via the Apple website.

Repair Process

• All Mac support requests (unless handled by departmental IT support staff) begin with a call to the UITS Help Center at 486-4357.
• While attempting preliminary diagnostics, analysists log information into the UITS support database, a unique "ticket" is assigned to the request, and (if needed) 2nd level support technicians are scheduled for on-site, advanced diagnostic of the issue.
• Should software troubleshooting determine that a hardware failure has occurred, the Mac will need to be brought over to the UConn Co-Op for hardware repair and diagnostics. At this point...
  • If the Mac is covered by AppleCare, parts are ordered and installed (generally) at no cost to the owner.
  • If the Mac is not covered by AppleCare a departmental purchase order or BO46 form will need to be completed to cover the standard diagnostic fee of $30, labor costs of $60/hour, and the cost of any applicable parts.