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Faculty & Staff: Order Issues

Click one of the following options to get to the appropriate section:

  1. Order Status
  2. Damaged Items
  3. Wrong Item(s)
  4. Missing Item(s)
  5. Transfer of Ownership
  6. Returns

Dell Order Status

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(Click here to open a printable version of this page in a new window)

To track the status of your order:

1. Go to the UCONN Premier page (www.premier.dell.com) and click the "Order Status" link.

2. Then choose:

3. Enter the PO# to the right ­ note that there is no dash and its case sensitive and should be a capital "D" or "P".
4. Enter the Zip Code to where the order is being delivered.
5. Click Submit
6. If nothing is found, verify your PO# and Zip code were entered correctly and submit again.

7. Note your estimated ship date on the next page. You may also click the order number for more information about your order.

 

Missing, Damaged, & Wrong Items

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  1. In the event that your order arrives with damaged part(s), missing or wrong item(s) you may submit a request for replacement part(s) via the "Customer Care" website at the following link.

    www.dell.com/hied


  2. Select the link from the "Customer Care" link bar located on the right of the screen and fill out the appropriate
    online form.

Transfer of Ownership

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  1. When ownership of a Dell system changes, a transfer of ownership to the new owner should be registered for the system. This will allow the new owner to take advantage of any remaining warranty, if applicable.
  2. To transfer ownership of your HuskyPC you will need to fill out Dell's online transfer form.

Returns

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  1. To return a purchase for credit, you must fill out "Return for Credit" online form
  2. Returns for new items must be initiated within 21 days.
  3. Returns for parts and refurbished items must be initiated within 15 days.
  4. Restocking (15%) and/or shipping fees may apply if it is a customer error.
  5. Dell's complete Total Satisfaction Return Policy.